Terms of Service

By accessing or using Closer (the “Service”), you agree to be bound by these Terms of Service and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of any unauthorised use. You must be at least 18 years old to use the Service.

You agree not to:

• Use the Service for any unlawful, harmful, or deceptive purpose, including phishing or impersonation.
• Upload content you do not have the right to share, or that violates another party’s privacy or confidentiality.
• Reverse engineer, resell, or attempt to extract the underlying models or source code.
• Interfere with the integrity or performance of the Service.

You retain ownership of the transcripts, recordings, and notes you provide (“Your Content”). You grant Closer a limited licence to process Your Content solely to operate and improve the coaching experience for you, as described in our Privacy Policy. You are responsible for obtaining any consents required to record or upload conversations.

Closer provides coaching guidance, scores, and suggestions generated by AI. This output is for training and development purposes only, may contain errors, and does not constitute professional, legal, or financial advice. You are responsible for how you apply it in real sales conversations.

Paid plans are billed in advance on a recurring basis. Fees are non-refundable except where required by law. You may cancel at any time, and your plan will remain active until the end of the current billing period.

We may suspend or terminate access if you breach these terms or use the Service in a way that risks harm to us or other users. You may stop using the Service and delete your account at any time.

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Closer is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid for the Service in the twelve months preceding the claim.

We may update these terms from time to time. We will notify you of material changes, and continued use of the Service after changes take effect constitutes acceptance.

Questions about these terms? Email legal@closerai.dev.